Frequently Asked Questions about CRM

• What are Human Factors?

  Human Factors refer to the interaction between the individual and his or her surroundings. They encompass psychological, physical, social, biological and safety characteristics within a system.

• What is Human Performance Training?

  Human Performance training aims to develop or increase the whole of knowledge and awareness with regard to the human factors that influence human performance. This enables you, through awareness and the resulting decision-making space, to take responsibility for the tasks within the process in which you play a role. Through the training you will be able to make a positive contribution to your own development, the team and thus contribute to increasing organizational performance.

• Why CRM?

  We live in a dynamic world. In our daily lives as human beings, both privately and professionally, we are exposed to all kinds of information, changing situations and insights. In this dynamic world, we as humans play an important and crucial role. Due to the amount of information, changes and differences in insights, there is a high chance of committing mistakes. This is only human. Unfortunately, some mistakes can lead to accidents or incidents with fatal or disastrous consequences.

• What is the purpose of CRM?

  The goal of CRM is to increase the safety and effectiveness of a professional crew or team, in order to reduce the chance of errors, incidents and accidents.

• What is CRM?

  CRM stands for Crew Resource Management. CRM is about the person as a professional in his / her environment in a crew or team. CRM is a system that makes optimal use of all available resources for the crew / team such as man, machine or equipment and procedures. CRM is not so much about the technical knowledge and skills of the professional, but about the whole of knowledge, skills, behavior and attitudes based on conscious insight.

• How can I work more safely?

  Working safely means more than just wearing the right protective equipment. You will have to become aware of the why and how behind our person. Why and How we behave and Why and how we act. Everything is affected by the things around us. By increasing knowledge and developing awareness and skills, you will be better able to control the influences. This allows you to assess the dangers and the mistakes. By applying this whole in your environment, you will reduce the chance of undesirable situations.

• How can I work more effectively?

  By recognizing human influences, using communication tools, and making collaborative decisions as a team, both you and your team can operate more effectively.

• Can I use CRM outside of work?

  Yes. CRM principles apply to your private and social environment as well, since they address fundamental human behavior.

• What is CRM training?

  CRM training aims to teach and/or develop the whole of knowledge, awareness, skills, attitude and behavior for the benefit of the implementation of CRM. During the training you will be made aware of the person behind the professional. You become aware of your influence on the team in which you work. Through the training, you will be able to make a positive contribution to your team.

• Is Human Performance Training or CRM training for everyone?

  Yes, it is. Human Performance training, CRM and CRM training is for everyone. Human Factor Performance has developed a method to make it accessible and applicable to everyone within every discipline.

• Do I have any influence on the training?

  Yes. The basis of every training is interaction, discussion and reflection / self-reflection. Sometimes critical and confrontational, but always respectful and constructive. With various examples and exercises in a team, we provide the right tools to develop human performance. All this is accessible, in a relaxed atmosphere and tailored to your person and organization.

• Can the training be given in parts?

  Yes. Training is flexible and can be delivered in one session or spread across multiple parts, depending on your organization's preferences.

• As an organization, do we have influence on the content of the training?

  Yes. We provide tailored training, customized to the specific needs and requirements of your organization.

• Is it necessary to repeat the training sessions?

  Yes. That is certainly desirable or necessary. First, it is necessary to learn and apply the basics. Subsequently, maintenance and refreshment is of great importance for a high performance continuity.